Bluehost Customer Service Department Honored with Three Silver Stevie Awards in the 2026 Stevie® Awards for Sales & Customer Service
JACKSONVILLE, Fla. – Jan. 30, 2026: Bluehost, a trusted partner to millions of entrepreneurs and small and midsized businesses (SMBs) to build and grow their online business, is honored to announce that its customer service department has been named the winner of three Silver Stevie Awards in the 20th annual Stevie® Awards for Sales & Customer Service today for Customer Service Department of the Year, the Customer Service Transformation Award, and Contact Center of the Year.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 41 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of 150 professionals worldwide on eight specialized judging committees. Bluehost was nominated in three categories and was selected as a Silver Stevie Award winner in all three:
Customer Service Department of the Year - Global Operations
Customer Service Transformation Award
Contact Center of the Year (Over 100 Seats - Technology Industries)
“In just two years, our Bluehost Customer Service team transformed from a dispersed customer service model into a globally unified organization serving millions of entrepreneurs worldwide,” said Ryan Buckley, Bluehost Vice President of Customer Experience and Operations, who leads Bluehost's customer experience transformation. “We’re incredibly proud of our team and their steadfast dedication to each customer. Our customer-first approach focuses on their success. In this new era of AI, customers need human connection, empathy, and expertise that is available 24/7. To earn this award as one of the best in the industry is a wonderful acknowledgment and inspiration to continue with our commitment to serve our customers when they need help.”
The Bluehost Global Customer Service department serves millions of small business owners and entrepreneurs. Historically, Bluehost’s support operations were primarily U.S.-based, with each brand operating independently across separate systems and processes. In mid-2023, the company launched a strategic transformation to build a single, scalable global service model, expanding operations into the Philippines and India while unifying platforms, tools, and customer experience standards.
The results of this transformation include:
Average Speed of Answer (ASA) under 2 minutes, a reduction of more than 93%
CSAT scores reaching 4.87
Trustpilot rating increasing from 3.9 to 4.6 based on thousands of customer reviews
The initiative required the consolidation of brands, alignment of billing, CRM, and support tools, and the integration of legacy teams across multiple continents into one cohesive organization. Throughout this change, the company maintained a strong focus on culture, ensuring teams were supported while continuing to deliver consistent, high-quality service. Today, Bluehost’s global customer service organization operates as a unified team across geographies, guided by a shared mission to help customers succeed online. With always-available live experts, small businesses gain the confidence and support they need to build, grow, and scale their digital presence.
To learn more about Bluehost, please visit www.bluehost.com. For the full list of the 2026 Stevie® Awards for Sales & Customer Service winners, please visit https://sales.stevieawards.com/awards/stevie-award-winners/.
About Bluehost
Bluehost serves over 5 million entrepreneurs and small businesses globally to easily start, market and grow their business. Beloved by businesses, WordPress site owners, app creators and beyond, Bluehost’s AI-Forward platform radically simplifies and accelerates naming, branded emailing, site building, getting discovered on Search Engines and LLMs, and selling products or services, making it all possible in minutes. With dedication to small business prosperity, Bluehost uniquely combines simplicity and affordability with enterprise-grade infrastructure required to ensure the level of speed, reliability and security that every consumer today demands and is necessary for optimal traffic and conversion. For more information on Bluehost, visit Bluehost.com.
About Newfold Digital
Newfold Digital is a leading web and commerce technology company serving nearly 7 million customers globally. Our portfolio of brands includes: Bluehost, Crazy Domains, HostGator, Network Solutions, Yoast, YITH, and many others. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. Learn more about Newfold Digital at Newfold.com.
About the Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
